Frequently Asked Questions

Do I Have to Pay to Get Access to the Patient Portal and Healow App?

Access to our Portal and the healow app are completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Is Having Online Access Secure?

Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.

What Can I Access Through the Healow Mobile App and Patient Portal?

We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.

How Do I Sign Up?

Sign-up is simple and outlined in the steps above. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser, or through the smartphone app.

What if I Forget My Username and/or Password?

The app and our Portal allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.

What if I Need Technical Assistance?

User support is built into the web portal and the app, or you can ask a member of our staff.

Privacy Policy

The Privacy Policy lets your customers know how you are going to collect and use their information. Here are examples: 

Tishangi Kumar Agrawal, M.D. is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties. This privacy policy outlines how we collect, use, and protect the information you provide to us. 

Information Collection: 
We collect only the information necessary to provide and improve our services. This may include name, email address, etc. We do not sell, rent, or share this information with any third parties. 

How We Use Your Information: 
The information collected is used solely for communicating with the intended party. We do not share your information with external parties for marketing or any other purposes. 

Your Choices: 
You have the right to access, correct, or delete your information. If you have any concerns or questions about your data, please contact us at https://advancecardiaccare.com/contact/. 

Policy Changes: 
We may update our privacy policy from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this privacy policy. 

Last updated: July 1, 2025